Refund policy

Last Updated: September 2026

At Back in the 80s, we specialize in vintage and collectible audio electronics. Many of our products are rare, pre-owned, serviced, restored, or collector-grade items. Please read this policy carefully before making a purchase.

1. Change of Mind Returns

Due to the nature of vintage and collectible electronics, we do not accept returns for:

  • Change of mind

  • Finding a cheaper item elsewhere

  • Incorrect purchase decisions

  • Personal preference after delivery

Please review all photos, descriptions, specifications, and condition reports before placing an order.

2. Damaged or Incorrect Items

If your item arrives damaged during shipping or you receive the wrong item, please contact us within 48 hours of delivery.

To assist with your claim, please provide:

  • Your order number

  • Photographs of the packaging

  • Photographs of the item

  • A description of the issue

We may require additional information before approving a replacement, repair, refund, or insurance claim.

3. Faulty Products

All items are thoroughly tested before shipment.

If a product develops a fault covered by the stated warranty period, please contact us as soon as possible with:

  • Order number

  • Description of the fault

  • Photos or videos showing the issue

We will assess the problem and determine the appropriate resolution.

4. Vintage Electronics Disclaimer

Vintage electronics contain aging components and may require maintenance over time.

Normal age-related characteristics, cosmetic wear, minor imperfections, or future servicing requirements are not considered faults unless specifically covered by a written warranty.

Battery performance, aging plastics, rubber components, belts, displays, and other vintage parts may naturally vary due to age.

5. Warranty Coverage

Where a warranty is provided, it applies only to faults arising from normal use.

Warranty coverage does not include:

  • Accidental damage

  • Water or liquid damage

  • Physical abuse or misuse

  • Unauthorized repairs or modifications

  • Improper storage or handling

  • Damage caused during customer transportation after delivery

Any warranty period will be stated on the individual product listing where applicable.

6. Return Authorization

Returns must be approved by Back in the 80s before being shipped back.

Unauthorized returns may be refused.

Customers must contact us and receive return instructions before sending any item.

7. Return Shipping

If a return is approved due to an error on our part or a verified fault covered under warranty, return shipping costs may be reimbursed.

For all other approved returns, customers are responsible for return shipping costs.

We strongly recommend using a tracked and insured shipping service.

8. Refund Processing

Approved refunds will be issued to the original payment method.

Once the returned item has been received and inspected, refunds are typically processed within 5–10 business days.

Shipping charges are non-refundable unless the return is due to our error.

9. Non-Returnable Items

The following items cannot be returned unless faulty or incorrectly supplied:

  • Collector-grade items

  • Rare and limited-availability products

  • Special-order items

  • Clearance or sale items

  • Items sold for parts or repair

  • Items clearly marked "Sold As-Is"

10. Contact Us

For all return, refund, warranty, or product support enquiries, please contact us through our Contact Us page.

Back in the 80s
Premium Vintage Audio & Electronics
"We don't just sell retro. We bring back memories."